Every question
worth asking
Reservations, dress code, gaming rules, deposits and the speakeasy door — collected from a decade of concierge calls and answered plainly. Anything missing, the desk answers at [email protected].
Getting
through the door
The house
protocol
Smart elegant after 18:00 — tailored jackets encouraged, required in the Salon Privé and on gala nights. Hats off at the table; phones stay pocketed at the felt.
- Collared shirt or fine knit; jacket after 18:00.
- Leather shoes; clean dark denim acceptable until the salon.
- Black tie on gala nights — the wardrobe holds spares.
- Evening separates, cocktail dress or tailored suit.
- Heels or elegant flats; the felt floor is heel-friendly.
- Gala nights welcome full evening dress.
The Compliance Checklist
- Photo ID for the gaming floor — licence or passport.
- No photography on the gaming floor; the vault and cellar are fair game.
- Discretion is reciprocal — guests' play stays private.
- Chips settle at the cage before leaving the floor.
The rules of
the house
Fair play,
documented
The house runs on licences, audits and discretion — NT gaming licence NT-4820-7713, annual third-party audits of all equipment, and a privacy posture that treats guest identity as privileged.
- NT gaming licence NT-4820-7713 · liquor licence NT-09-33571.
- Independent equipment audit annually; results filed with the regulator.
- Encrypted guest records; CCTV covers the floor, never the vault rooms.
- Responsible-play desk staffed nightly; self-exclusion honoured instantly.
Deposits and
the Vault
How the bill
settles
Cards & Chips
All major cards, house chips at par, and Vault-account charging for members. Cash settlements at the cage to licensed limits.
Cancellations
Dining deposits refund to 24 hours; suite and event terms scale with size. The full schedule is on the refunds page.
Itemised Bills
Every bill is itemised — food, cellar, gaming float and service line shown separately. Tax invoices on request at the desk.
Getting in
and out
The brass doors sit under the verandah of the Todd Mall arcade — 82 Todd Mall, Alice Springs. The lane entrance serves the Secret Suite and Salon Privé; the undercroft valet entrance is signposted from the lane.
The building is step-free from street to cellar via the lift beside the bar; tell the desk if you'd like the quiet entrance staged. Full details sit on the contacts page.
Access Notes
- Step-free access to every public floor, lift beside the bar.
- Valet porte-cochère on Todd Mall from 17:30.
- Airport is 15 minutes; the desk can stage a Maybach.
- Companion-card guests are welcomed across all areas.
Events &
celebrations
The concierge
never sleeps
Write to [email protected] or call the desk on +61 8 8952 7419 — replies within the hour, every hour until close.