Deposits back,
no drama
How deposits, packages and event hires are refunded at Outback Bistro — the windows, the exceptions, and the same-day promise on approvals.
Dining
deposits
Dining deposits (typically A$50 per guest) are fully refundable to 24 hours before your seating, credited to the original payment method within three business days.
Inside 24 hours the deposit converts to house credit valid sixty days — it moves with you, not against you. No-shows forfeit the deposit to cover the held table.
At a Glance
- Full refund to 24 hours before seating.
- House credit inside 24 hours, valid 60 days.
- Approved refunds process same business day.
- Event and suite terms are written into every quote.
The bigger
bookings
Secret Suite hire refunds in full to 14 days; gala tickets to 7 days; full-venue buyouts follow the staged schedule written into each contract — typically 30 days for the deposit instalment.
Where the house cancels — for any reason — every cent returns, including production costs already incurred. We have never invoked the alternative.
Postponement is treated better than cancellation: dates moved once carry the full deposit forward with no penalty.
Cards and
bundles
Membership fees are refundable within 14 days of joining if no tier benefit has been used; after that the year is considered live.
Packages (including the High-Roller Suite) refund per component — unused nights, seats and chip floats return individually, so a partial evening still resolves fairly.
Unused package components refund individually — the bundle unbundles cleanly.
Membership cooling-off: 14 days, no questions, provided no benefit has been consumed.
Chips, floats
and disputes
Unredeemed chips cash out at par at the cage at any time — they never expire while your account is open.
Gaming disputes are ruled by the duty pit manager on the night and reviewable in writing within 48 hours; regulator escalation paths are posted at the cage.
How to
claim
Email [email protected] marked 'Refund' with your booking reference — approvals are confirmed same business day and funds land within three days.
Questions on a specific booking: +61 8 8952 7419, or the contact form. Policy background sits on Legal and Terms.
This page is reviewed each quarter; the version above is current as of the date shown.
Questions on
this policy
Our privacy and compliance contact is the concierge desk — the same inbox that takes reservations.
The rest of
the register
How the desk
applies this
Policy text only matters at the counter. The concierge team is briefed on this document, and every booking flow — forms, deposits, the member register — follows it line for line.
If anything here reads ambiguously, ask before you book. A short question to the desk beats a long assumption.
Standing Rules
- Gaming floor entry is strictly 18+ with photo ID.
- Deposits follow the published refunds schedule.
- House rules are posted at the door and enforced evenly.
Questions about
this document
Corrections, access requests and document queries route to the same desk as reservations — marked to the attention of the document owner.